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Guide details
Event name
MASTERS by inVOYAGE
Headline
Event & App FAQs
Introduction
From arriving in London to making your next connection in the app.
Location
London, United Kingdom
Event dates
1–4 November 2026
Venue
InterContinental London Park Lane ↗
Registration
Monday 2 November · 08:00
Support email
Arrivals & transfers
Your journey to London, airport transfers and getting around.
Are arrival transfers included?
Arrival transfers from London Heathrow (LHR) are provided for international Buyer Partners on Sunday 1 November.
International Travel Partners arrange their own airport transfers. Transfers for personal extensions before the event are your responsibility.
If you have a problem on arrival, contact Alice Fielding at alice@invoyage.net or +44 (0)7779 615 474.
Are departure transfers included?
Departure transfers to London Heathrow (LHR) are provided for international Buyer Partners on Wednesday 4 November.
International Travel Partners arrange their own airport transfers. If you extend your stay beyond the event, please arrange your own transfer.
What if my flight is delayed or cancelled?
Please contact Alice Fielding in our Client Experience team with any flight delays, cancellations or queries.
+44 (0)7779 615 474
alice@invoyage.net
What if I miss a transfer to or from an evening event?
Please arrive in time for the arranged transfers so we can manage the group safely. If you miss a transfer, you will need to arrange and pay for your own transport. Taxis are available at your own cost.
Venue & London
Find the conference, plan your journey and feel at home in the city.
Where is the conference taking place?
The conference takes place at InterContinental London Park Lane on 2 & 3 November.
1 Hamilton Place, Park Lane, London, W1J 7QY.
When does registration open?
Registration opens at 08:00 on Monday 2 November. Please leave enough time to register before the conference begins.
Which Underground stations are nearby?
Hyde Park Corner, on the Piccadilly line, is approximately a 2–3 minute walk from the hotel.
Green Park, on the Jubilee, Piccadilly and Victoria lines, is approximately a 7–8 minute walk away.
Plan your journey to the venue ↗
What currency is used in London?
The currency is the British pound sterling (GBP).
What plug adapter should I bring?
Bring an adapter suitable for a UK three-pin plug socket. The UK mains supply is approximately 230V.
Check that your device is compatible with the local voltage.
More about electricity in London ↗
What should I expect from the weather?
Pack for cool, damp and windy conditions in November.
Check the latest London forecast ↗
Where can I find more visitor information?
For practical information about London, visit Visit London’s traveller information pages.
Meetings & connections
Your 1:1 meetings, new introductions and keeping in touch.
Where can I see my meeting times and table numbers?
Open My Schedule in the event app. Your meeting details and table numbers will be listed there.
Your meeting schedule is available to view one week before the event.
How do I meet someone outside my scheduled 1:1 meetings?
There are open networking sessions throughout the programme. If you would like an introduction, ask a member of the inVOYAGE team to help.
How do I make a connection through the app?
Open the person’s profile in the Guest List.
Use Show interest or Connect to let them know you would like to connect.
You will appear in their Interested in you list. Once they reciprocate, you become a connection and can chat.
You can add a personal introduction when the platform offers that option.
When can I chat with another attendee?
Chat becomes available when you have a scheduled meeting together or both of you have shown interest in connecting through the app.
On desktop, open My Connections and choose Chat beside the person’s profile. In the mobile app, use the Chat tab.
Can I access or export the full attendee list?
Contact details are visible on attendee profiles in the app. A spreadsheet or direct export of the full attendee list is not provided.
The best way to keep in touch is to connect through the platform, then export your own meetings and connections after the event.
What does Recommended for You show?
The platform suggests people and companies that may be relevant to your networking needs. Recommendations use your preferences, profile information and activity within the platform.
How are similar profiles different from recommendations?
Recommendations reflect your preferences, profile fields and platform activity.
Similar profiles relate to the profile you are currently viewing. Those suggestions do not change with your own platform activity.
How do I request a meeting from a recommendation?
Where Request a Meeting is available on the platform:
Open the participant’s profile and select Request a Meeting.
Choose the preferred time, date and location, and add a personal message if you wish.
Choose Send on desktop or Request a Meeting on mobile.
Check My Schedule for your scheduled meetings.
You can also view meetings with a particular participant on their profile.
How do I export my meetings and connections?
After the event, log in on a desktop computer or laptop.
Click your profile image in the top-right corner.
Choose Export from the left-hand menu.
Under Meetings / Connections Export, select Export XLSX or Export CSV.
Click Download when the file is ready.
Why can I see connections from an earlier event?
Connections carry across events. If you connected with someone previously and they are attending this event, they can appear in your connections list.
The app & your schedule
Your personalised agenda, profile and calendar, ready when you are.
Where can I find my personalised schedule?
Open My Schedule in the event app to see your 1:1 meetings, table numbers and personalised sessions.
Your meeting schedule is available one week before the event.
How do I add a session to My Schedule?
Explore the Event Agenda for an overview of the conference programme, then add the sessions you would like to attend.
Open Event Agenda and find your session.
Tap the calendar icon on the right of the session.
You will now find it in My Schedule.
Can I sync My Schedule with my calendar?
Yes. Follow the steps for your device below. You can also find calendar sync in the app’s More screen.
iPhone / iOS
Open the Schedule tab and tap Sync to your calendar.
Tap Synchronise to open your calendar app.
Subscribe to the calendar and give it a name.
Android
Open the Schedule tab and tap Sync to your calendar.
Your default calendar app opens with the events to import.
Tap Save to add the events to your calendar.
What does the Event Agenda include?
The Event Agenda gives an overview of the two conference days. Use it to browse the programme; use My Schedule for your personalised agenda.
How do I edit a locked profile field?
Some profile fields are set and locked by the inVOYAGE team. To amend one of these fields, contact matilda@invoyage.net.
Event essentials
What to wear, what to bring and the practical details.
What is the dress code?
The conference dress code is Business Smart.
Do I need to wear my badge?
Yes. Please wear your delegate badge throughout the event.
Can a partner or family member join the event?
Only registered inVOYAGE delegates may participate in any part of the event.
Should I bring business cards?
It is entirely up to you. Attendee contact details are available through the app.
Do I need my own travel insurance?
Please arrange your own travel insurance and ensure you have suitable cover. inVOYAGE does not cover travel insurance or hotel extras.
Contacts & urgent help
Speak to the inVOYAGE team when you need a little extra help.
How can I contact the Client Experience team?
Alice Fielding
+44 (0)7779 615 474
alice@invoyage.net
Debbie Joslin
+44 (0)7917 283 891
debbie@invoyage.net
Who can help with my app profile?
For help with locked profile fields, contact matilda@invoyage.net.
What is the emergency number?
For police, fire or ambulance in an emergency, call 999.
Where can I get urgent medical help?
If you need urgent medical help and are unsure what to do, use NHS 111 online or call 111. For a life-threatening medical emergency, call 999.
Which hospital is listed in the event information?
St Thomas’ Hospital
Westminster Bridge Road, London, SE1 7EH.