faqs

MANAGING THE PLATFORM

  • Fields have been pre-defined and locked by us. If you want to edit any of these locked fields, contact matilda@invoyage.net.

  • The agenda provides an overview of the sessions happening at the venue. Attendees can browse through the list of sessions, plan their day, and add sessions to their schedule to stay organized throughout the event.

  • All the scheduled meetings you have during the event and sessions you have been added to.

  • Yes. As long as the app has been accessed online at least once, your agenda and scheduled meetings will be available offline.

  • Once the app has been downloaded and specific screens have been opened while online, certain data is stored locally and can be accessed without an internet connection. While offline, participants can:

    • view the event agenda and their personal schedule

    • open session details

    • access interactive floorplans

    • view chat and connection lists (note: no interaction is possible while offline)

    • view profile lists (profile details cannot be accessed)

NETWORKING ON THE PLATFORM

  • No, you must have either a scheduled meeting or mutual interest established through the Connect button before the chat feature becomes available.

  • During the event, you can show interest in delegates that you are not already prescheduled to meet by going onto their profile in the Guest List and clicking the ‘show interest’ button. You will appear in their ‘interested in you’ list in the app. Once this person reciprocates their interest, you will become a ‘connection’ and can chat through the app during the event. You will also be able to export your connections list via desktop (computer / laptop). All the people you have confirmed meetings with, in your meeting schedule will automatically be a connection and show in your ‘my connections’ list.

  • iOS:

    On iOS all you have to do is open the “Schedule” tab on your app and you’ll see a new banner on top that says “Sync to your calendar”.

    Tapping on that button will open a new popup that will allow you to sync your calendar.

    As soon as you press the “Synchronise” button the link will open and your calendar app will open with the option to subscribe and name your calendar.

    If you skip or you’re simply not interested in syncing your calendar at the moment, you can always go back and do it from your “More” screen inside the app.

    Android:

    On Android, open the “Schedule” tab in your app you will see the banner on top that says “Sync to your calendar”.

    Tapping on that button will open your default system calendar app (Samsung Calendar on Samsung phones, Google Calendar on Google phones) and show you the list of events that will be imported, once you tap on "Save" the calendar events will be imported in your calendar app.

    If you skip or you’re simply not interested in syncing your calendar at the moment, you can always go back and do it from your “More” screen inside the app.

  • The "Recommended for You" page on the platform provides personalised recommendations of people and companies that are most relevant to your networking needs. These recommendations are powered by our advanced AI matchmaking engine, designed to help you connect with the right people.

  • Recommendations are based on your preferences, Profile Field values, and your behaviour within the platform, whereas similar profiles are recommended based on the profile that you are looking at and will not change with your platform interactions.

  • 1. Request a Meeting

    - Navigate to the participant's profile and click the "Request a Meeting" button. This option is available in various sections of the platform.

    - Choose your preferred time, date, and location for the meeting. You can also add a personal message before clicking "Send" on the web or "Request a Meeting" on mobile. If needed, you can request multiple meetings with the same participant.

    - You can view scheduled meetings with a specific participant on their profile page. Additionally, an overview of all your meetings is available in the "My Schedule" section.

    2. Show Interest

    If you’d like to connect with someone but prefer to start with an expression of interest:

    Click "Connect" to notify the event participant. You can add a personalised message to introduce yourself, increasing the likelihood of mutual interest. If the other person mutually shows interest, a connection will be formed. This connection will be visible in your "My Connections" page, where you can start chatting instantly.

    On the Web: Navigate to the "My Connections" page and click the "Chat" button next to their profile.

    On the Mobile App: Open the "Chat" tab to find your connection.

EXPORT

  • After the event, log in on desktop (computer / laptop) and click your profile image in the top-right corner. From the left-hand navigation menu, select Export. Under the Meetings / Connections Export section, choose either 'Export XLSX' or 'Export CSV'. Click Download once the file is ready.

  • Direct export of the attendee list is not available. The best way to access data is by connecting with other event participants through the event platform and then export your connections and meetings.

  • Connections persist between events. If you connected with someone at a previous event and they’re attending the current one, they’ll appear in your connections list.